Refund policy

We want you to be happy with your purchase. If something is not right, we are here to help.

Return Window You can return items within 30 days of the delivery date for a refund or exchange. This policy does not affect your statutory rights.

What Can Be Returned Items must be unused, in the original packaging, and with all accessories and manuals included. Please include your order number inside the parcel to help us identify your return.

Non-returnable items:

• Perishables or items with a short shelf life

• Personal care or hygiene items once opened

• Customized or made-to-order items

• Gift cards

If an item arrives damaged or faulty, please contact us immediately. We will make it right with a replacement or a refund.

How to Start a Return

1. Contact our support team at info@solveexpo.com with your order number and the reason for the return.

2. We will send you simple instructions and confirm the correct return address based on your location.

3. Pack the item securely and use a trackable shipping service.

4. Share the tracking number with us so we can monitor the return.

Important: Do not send items back without contacting us first. Returns sent to the registered office or incorrect addresses cannot be processed.

Return Addresses We facilitate returns in both the United States and the United Kingdom. To ensure your return goes to the correct facility, our support team will provide you with the specific return address (US or UK) via email when you initiate your return.

Who Pays for Return Shipping

• Change of mind: You are responsible for the return postage costs.

• Damaged, faulty, or incorrect item: We will cover the return postage or provide a prepaid shipping label.

Refunds We issue refunds to the original payment method after the return is received and inspected. We aim to process refunds within 3 to 5 business days. Please note that your bank or card provider may take extra time to post the funds to your account. If you prefer an exchange instead of a refund, please let us know when you start the return.

Cancellations and Order Changes If you need to cancel or change an order, contact us as soon as possible. We can usually help if the order has not yet been dispatched.

Missing or Late Delivery If tracking shows "Delivered" and you do not have the parcel, please check safe places and ask neighbours first, then contact the carrier. If you still need help, email us with your order number and we will assist you.

Contact Email info@solveexpo.com for any return or refund questions. We aim to reply within one business day.

Legal SolveExpo is a trading name of Zenithzon Limited Company number: 15830736 Registered in England and Wales