Privacy policy

This policy explains how we collect and use your personal information when you visit or shop on solveexpo.com.

Who we are
SolveExpo is operated by Zenithzon Limited in the United Kingdom. Company number 15830736. We are the data controller for this website.

Scope
This policy applies to the website, checkout, customer accounts, emails, and support. It does not cover third-party sites you reach through links.

The data we collect

Device and usage data
Pages viewed, clicks, referring pages, approximate location, IP address, browser and device details, cookies and similar identifiers.

Order and account data
Name, email, phone, billing and shipping addresses, items purchased, order notes, chosen delivery method, returns and support history.

Payment data
Payments are processed securely by our payment providers. We receive confirmation of payment but not your full card number.

Marketing preferences
Your newsletter subscription status and your consent choices on cookies and ads.

We do not knowingly collect sensitive personal data.

How we use your data

1. To take and deliver your order and provide customer service

2. To manage your account, returns, and warranties

3. To prevent fraud and secure our services

4. To improve our site and product range through analytics

5. To send service emails like order and shipping updates

6. To send marketing only when you have consented or where allowed by law

7. To show or measure ads when you allow advertising cookies

Legal bases under UK GDPR

• Performance of a contract when we process your order

• Legitimate interests for site security, fraud prevention, and improvement

• Consent for marketing emails and non-essential cookies

• Legal obligation when we keep records for tax or regulatory reasons

Cookies and similar technologies

We use cookies for core site functions, analytics, and advertising. You can control non-essential cookies through the cookie banner or your browser settings. Blocking some cookies may affect site features.

Sharing your data

We share data with trusted service providers who help us run the store. Typical providers include:

• Shopify for our online store platform

• Payment processors for secure payments

• Fulfilment and shipping partners to deliver your order

• Customer service and email tools to support you

• Analytics and advertising partners when you allow those cookies

These providers act on our instructions and must protect your data. We may also share data if the law requires it or to protect our rights.

International transfers

Some providers are outside the UK or EEA. When this happens we use safeguards such as standard contractual clauses or rely on adequacy decisions.

Retention

We keep order records for as long as needed for tax, accounting, and warranty. We keep support messages and account data for as long as you have an account or as needed to handle your request. We keep analytics and cookie data for shorter periods set by each tool.

Your choices

• You can unsubscribe from marketing at any time from any email

• You can adjust cookies using the banner or your browser

• You can update your details by contacting support

Your rights

If you are in the UK or EEA you can request access, correction, deletion, restriction, portability, or object to certain processing. You can withdraw consent at any time. Email info@solveexpo.com to make a request. You also have the right to complain to the Information Commissioner’s Office in the UK.

California and other US state rights

If you are a resident of California or a state with a similar privacy law, you may have the right to know, delete, correct, and opt out of the sale or sharing of personal information for targeted advertising. We do not sell personal information for money. Where our use of advertising cookies could be considered “sharing,” you can opt out by rejecting advertising cookies through the cookie banner or using the Do Not Sell or Share My Personal Information link in our footer when available. We will not discriminate against you for exercising these rights.

Children

Our site is for adults. We do not knowingly collect data from children under 13. If you believe a child has provided data, contact us and we will delete it.

Security

We use technical and organisational measures to protect your data. No method of transmission or storage is perfectly secure, but we work to keep your information safe.

Changes to this policy

We may update this policy to reflect changes in our practices or the law. The updated version will appear on this page with a new effective date.

Contact
For any privacy question or request, email info@solveexpo.com.

Legal SolveExpo is a trading name of Zenithzon Limited Company number: 15830736 Registered in England and Wales Registered Office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, UK

Effective date
13 November 2025