Shipping policy

Note on Shipping Origin: SolveExpo is a brand operated by Zenith Commerce LLC, a US-registered company. To ensure fast delivery for our customers, we facilitate shipping directly via our global logistics partners. You do not need to worry about hidden fees, but standard international customs rules apply depending on your location.

Where We Ship: We currently ship Worldwide. Shipping is free on every order.

Processing Time: Orders are prepared and dispatched within 1 to 2 business days (Monday to Saturday). Orders placed on Sundays or US public holidays will be processed on the next business day.

Delivery Estimates: Once dispatched, the estimated delivery times are:

North America: 5 to 10 business days.
Europe: 7 to 12 business days.
Asia & Oceania: 8 to 15 business days.
Rest of the World: 10 to 20 business days.

Please note: Delivery times are estimates. Couriers may take longer during peak seasons, holidays, or severe weather conditions.

Tracking Your Order: You will receive a tracking confirmation email as soon as your order leaves our facility or partner warehouse. You can use this number to track your parcel’s progress at any time via our Track Your Order page.

Where Orders Ship From: Orders may ship from our facility or from our partner warehouses depending on stock availability and your delivery destination. This flexible approach helps us keep items available and deliver them as quickly as possible.

Split Shipments: If your order contains multiple items, they may be shipped separately to ensure you receive available items sooner. In this case, you will receive a separate tracking number for each parcel.

Address Changes and Delivery Issues:

Wrong Address: If you need to change your delivery address, please contact us immediately. We cannot change the address once the order has been dispatched.
Missing Parcels: If tracking shows "Delivered" but you do not have the parcel, please check with household members and neighbours first, and look for any delivery attempt notice. If you still cannot find it, contact the carrier directly. If you need further assistance, contact our support team with your order number.

Taxes and Duties:

UK Orders: Prices include VAT where applicable.
US Orders: US customers are not charged UK VAT. Any local sales taxes, import duties, or customs fees that may apply upon delivery are the responsibility of the customer.

Notes:

We do not offer in-person collection.
Delivery to P.O. boxes may be limited by the carrier.
During peak shopping periods, processing and delivery times may be slightly longer than usual.

Contact Us For questions about shipping or your order status, please email us at info@solveexpo.com. For returns, please refer to our Returns & Refunds page.